Refund policy

Return & Refund Policy

Last Updated: 10 August 2026

At Eikon Fashion, we want you to be satisfied with your purchase. If you need to return or exchange an eligible product, you may raise a request within 3 days from the date of delivery, subject to the conditions below.

1. Return Window

Return or exchange requests must be raised within 3 days after delivery.

Requests raised after this period may not be accepted, except where required under applicable law.

2. Eligible Returns

A product may be eligible for return or exchange if:

  • You received the wrong product
  • You received a damaged product
  • The product has a manufacturing defect
  • The product does not match the product ordered
  • You require an eligible size exchange
  • Another return reason is specifically accepted by Eikon Fashion

For damaged, defective, or incorrect products, please contact us as soon as possible after delivery.

3. Condition of the Product

For a normal return or exchange, the product must:

  • Be unused
  • Be unwashed
  • Be free from stains, marks, odors, or damage
  • Have the original tags attached
  • Be returned in its original condition and packaging wherever applicable

Products that show signs of use, washing, damage, alteration, or misuse may be rejected after inspection.

4. Free Returns

Eligible normal returns are free of return shipping charges.

However, certain promotional offers, coupons, or special campaigns may have different return conditions.

Products purchased using a "No Return" / non-returnable coupon or offer will not be eligible for normal return or exchange, unless the product is defective, damaged, incorrect, or otherwise covered by applicable law.

The applicable conditions will be clearly mentioned with the relevant offer wherever applicable.

5. Size Exchange

Size exchange is available for eligible products, subject to:

  • Availability of the requested size
  • Product being unused and in original condition
  • Exchange request being raised within 3 days of delivery

If the requested size is unavailable, an alternative resolution may be offered depending on the circumstances.

6. Non-Returnable Situations

A normal return may not be accepted if:

  • The 3-day return period has expired
  • The product has been worn or washed
  • Original tags have been removed
  • The product has been damaged after delivery
  • The product has been altered or modified
  • The product was purchased using a clearly stated No Return / non-returnable offer
  • The returned product does not match the product originally shipped

This does not affect consumer rights that cannot legally be excluded under applicable law.

7. Refunds

Once a returned product reaches us, it may be inspected to verify its condition and eligibility.

If the return is approved, the applicable refund will be processed through the appropriate payment method.

For prepaid orders, refunds will generally be processed through the original payment channel where technically possible.

For Part-COD orders, refund processing may require valid bank, UPI, or other payment details from the customer.

The time taken for the refund to appear in your account may depend on the relevant payment provider or banking institution.

8. Part-COD Orders

Eikon Fashion may offer Part-COD on eligible orders.

Under Part-COD, the customer may be required to pay a portion of the order value in advance, with the remaining amount payable at the time of delivery.

The applicable advance amount and terms will be displayed before the order is confirmed.

9. Return Verification

To protect customers and Eikon Fashion from fraudulent or incorrect returns, returned products may be inspected before a refund or exchange is approved.

If a returned package contains a different product, used product, damaged product, missing product, or otherwise does not match the product originally shipped, the return/refund may be rejected.

10. How to Request a Return or Exchange

To request a return or exchange, contact us within 3 days of delivery.

Email: eikonfashion05@gmail.com
Phone/WhatsApp: 7772847333

Please provide:

  • Order number
  • Registered mobile number
  • Reason for return/exchange
  • Photos or videos of the product where requested

Grievance Officer

Shubham Kulshrestha
Eikon Fashion
60, Nagar Was, Ratlam, Madhya Pradesh, India
Email: eikonfashion05@gmail.com
Phone/WhatsApp: 7772847333